Problem: A community bank wants an additional product line to offer its business customers that will help distinguish it from other banks. However, the bank was hypersensitive about not jeopardizing their relationships with their customers. This was particularly amplified by the bank President's past experience at other banks with merchant service providers that furnished sub standard customer support.
Solution: FroogalPay was an ideal solution for the less sophisticated bank customer that wanted to process credit cards. They found learning to use the software quick and intuitive. Furthermore, the bank was so happy with FroogalPay's customer service that they also outsourced merchant services to FroogalPay. This allowed the bank to have one partner to address software and processing needs.