customer case studies & use case scenarios

Whether for a merchant, reseller or software developer, FroogalPay can be used in so many different ways and be tailored to fit many different verticals. Below are a few of the ways FroogalPay addressed the needs of our customers.


a merchant in the travel industry

Problem: A luxury travel club that built its own booking engine needed to be able to process four different merchant services providers.  To do so, they were looking at having to integrate four different gateways into their system.  Not only did they not have the resources to accomplish this task in a timely fashion, but they also were going to be resource stressed to maintain these integrations.

Solution:  The merchant integrated FroogalPay™ into the booking engine.  With this single integration, the merchant was able to rotate transactions among the four providers and their respective gateways.  In addition, the client uses FroogalPay’s invoicing system for when its customers have trouble with the booking engine.

a company wanting to accept payments online

Problem: A waste management company wanted to enable their customers to accept payments from their website, which would automatically reoccur on the 21st of each month.  However, they did not have the technical expertise nor the financial resources to integrate a solution into their website.

Solution:   FroogalPay provided the waste management company with the ability to quickly create multiple “pay now” buttons (hosted payment pages), which were preset for monthly recurring billing on the 21st of each month.   The solution was implemented by the merchant in a matter of a couple of hours.

a company offering a service for credit card surcharging

Problem: An agnostic surcharging company wanted a way to provide its customer the ability to easily use its surcharging technology without forcing the customer to change the payment gateway that provided them with a virtual terminal interface. .  Unfortunately, the customer’s payment gateway was not willing to integrate in the surcharging solution into their platform.

Solution:  FroogalPay integrated the gateway and the surcharging solution into its system.  By doing so, FroogalPay enabled the merchant to keep using its payment gateway while benefiting from the surcharging technology.  In addition, FroogalPay was able to extend the same surcharging technology to all the gateways in its ecosystem.  Consequently, the surcharging company white labeled the FroogalPay software and can now offer its service to customers on over 100 payment gateways.

A BANK WANTING TO SEND INVOICES AND MITIGATE PCI RISK

Problem: The lending department of a bank needed to process mortgage application payments of its customers.  To avoid being in PCI Scope, the department did not want its employees to have access to full credit card numbers nor did they want them to be able to log into the payment software when not on site at the bank.

Solution:  FroogalPay invoicing allowed the employees to send invoices to the customers and have them enter the credit card information personally.  The result was that no bank employee ever has access to a full credit card number.  Moreover, the employees saved time and reduced human errors by pushing the entering of credit card information on to the customers.  Finally, FroogalPay’s IP restrictions allowed the bank to gain control over which employees could access the system and from what physical location.

A MANUFACTURER LOOKING TO LOWER THEIR INTERCHANGE RATES

Problem: A manufacturing company was suffering significant interchange penalties on B2B transactions.  The merchant did not want to create friction with their customers nor their own staff by requiring either of them to enter extra data needed to properly qualify the transactions.   In addition, they did not want to switch gateways or processors to solve the problem.

Solution:  Since the customer’s payment gateway provider is a part of the FroogalPay ecosystem, the customer was able to use FroogalPay’s virtual terminal.  Subsequently, FroogalPay auto-generates the necessary information and pushes the data into the merchant’s payment gateway.  As a result, their transactions are now properly qualifying and the merchant is seeing up to 40% savings on B2B transactions.

A COMPANY WANTING TO QUICKLY CREATE PAYMENT PAGES

Problem: An ambulance service wanted a system that could make it easy for them to create a pay now (hosted payment page) on their website, send out invoices and serve as a virtual terminal.  In addition, they wanted to be able to associate some custom fields of data with their credit card transactions, including run number, so they could track transactions more easily.   Unfortunately, they used a payment gateway that did not allow them to create custom fields nor send out custom fields.  When they looked around, they could not find a system that not only did all three things they wanted, but was easy to use.

Solution:  FroogalPay, which enables merchants to create invoices, pay now buttons or use a virtual terminal from the same screen instead of having to navigate around to different tabs.  Furthermore, FroogalPay enabled the merchant to create a couple of custom fields.  Finally, the merchant only needed 15 minutes to learn how to use the system